FAQ

Common Questions and Answers:

QUESTIONS	SUBJECT	ANSWERS
When will my order be dispatched?	About Order	3-5 days for below 20kgs order, 5-10 days for 20-100 kgs order.; 15-20 days for over 10 kgs orders.
How do i place an order?	About Order	By online platform or by emailing us.
Do you have a minimum order value?	About Order	No, we accept 1pcs or bulk orders.
How much does shipping cost?	About Order	Please see delivery guide for detail cost.
What payment methods do you accept?	About Order	We take payment via bank transfer and offer 30 day net credit accounts to business customers. Further information on opening a credit account with Screwtool please contact.
My order hasn’t been dispatched yet, can i amend my order?	About Order	Normally yes, please contact us for details.
How do i get the certificate of conformity (c of c) or shippping documents for my order?	About Order	We automatically send by email to your address per shipment
How do i make a return?	About Returns and Refunds	If there is a clear quality discrepancy with the standard parts or custom parts, we are willing to replace them for you, please submit proof (example photos) and contact.  More details: Returns Policy
How long do i have to make a return?	About Returns and Refunds	Within 30 days, please check goods right away when receiving. More details: Returns Policy
Can i make a partial return?	About Returns and Refunds	Normally yes, please contact us for details. More details: Returns Policy
When will i receive my refund?	About Returns and Refunds	Due to China’s foreign exchange controls, it usually takes 7 days. We are more willing to provide you with a deduction for the amount of future orders. More details: Returns Policy
About Shanghai Screwtool	About Company Information.	Shanghai ScrewTool is a industrial Fasteners Procurement Platform,we serve the market of end-user customers , supplying economic fastener solutions to industry customers. More information.
How do i contact screwtool?	About Company Information.	By email (info@shscrewtool.com) or by phone (+86- 021-67703969 )
Are you trader or manufacturer?	About Company Information.	We are a trading company since 2011, over 40+ factories in Mainland China authorize Screwtool for exporting within the range of fasteners, hardwares and components.
Quality and environmental assurance certificates	About Company Information.	ISO 9001:2015, CE , IATF 16949, ROHS and REACH, Health and Safety Policy, Conflict Minerals Reporting Statment, Quality Policy, Management Ethics and Modern Slavery Policy and Supplier Code of Conduct are available upon requesting by email.
Legal information	About Company Information.	Screwtool means Shanghai Screwtool Industrial Co.,Ltd (registered in Shanghai, China), whose registered office is at #1409, No.26, Lane 777, Guangfulin Road, Songjiang District, Shanghai, China , and whose VAT number is 91310000580600247R.
Where are the main markets and who are your main customers?	About Company Information.	Main markets: Europe, America, Asia Pacific region; Main customers: direct manufacturers and component distributors.
Where can i find tracking information?	About Delivery	On track my orders page or by email.
Which courier will my order be delivered by?.	About Delivery	DHL/FEDEX and we also accept using your company courier account.
What should i do with the custom clearance ?	About Delivery	DHL/FEDEX will contact you for importing details. If you need LCL service please arrange your shipping forwarder to contact us.
Where do you deliver to and how long does it takes?	About Delivery	We deliver world wide, and usually can reach your destination within 1 week-10 days by DHL/FEDEX.
Can i get a proof of delivery (pod)?	About Delivery	Yes, you can get it from courrier website with the provided waybill number. Of course you can directly email us.
Can my order be part dispatched?	About Delivery	Normally yes, please contact us for details.
Can i use an ex-works carrier for the delivery of my order?	About Delivery	Normally yes, please contact us for details.